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Holacy

Returns & Refunds

Last updated: July 7, 2026.

Short version

If your case arrives damaged, defective, misprinted, or you receive the wrong item or phone model, contact us and we will make it right with a replacement or refund.

How to start

Message us within 14 days of delivery from the contact page. Include your order number, the affected item, and clear photos of the issue so we can review it quickly. Do not send anything back before we confirm the return address or next step.

What qualifies

  • Manufacturing defects
  • Print defects or quality issues
  • Damage on arrival
  • The wrong item, design, or phone model

Made-to-order items

Each case is produced for the phone model selected at checkout. Because of that, we do not accept returns or exchanges for a correct item delivered as ordered because of change of mind, ordering the wrong phone model, or normal wear after use.

Please check the sizing guide before ordering. If you are unsure, contact us first and we will help confirm the model.

Refunds

Approved refunds go back to the original payment method. If a replacement is approved, we will send production and tracking updates by email. Nothing in this policy limits rights that cannot be waived under applicable law.