FAQ

Orders

When will my order ship? Cases are made to order. Most leave production within 3-7 business days unless the product page or checkout shows a different estimate. Transit time is added after production.

Can I change or cancel an order? Contact us within 24 hours from the contact page. If production has already started, we may not be able to change the model, design, or address, but we will help where possible.

Will I get tracking? Almost always. When the carrier provides tracking, we email you the tracking details and show them on your order page. A few small parcels to some destinations (for example some one- or two-case orders to Australia) travel without tracking.

Products

How do I pick the right phone model? Use the sizing and compatibility guide before ordering. Phone families can look similar, but cases are cut for exact camera and button layouts.

Support

Still stuck? Send your question through the contact page. We aim to reply within 1-2 business days.